James M. Chang

♦ 9100 Abigail Drive APT 1A Rosedale, MD 21237 ♦ 410-209-0353 ♦ jj090724@hotmail.com ♦

 

* Security+ CE / CCNA / CCNA-Security

* Active Secret

 

Pennsylvania State University

B.S in Mathematics

Graduation: May 2012

 

Battalion S6, U.S. Army Reserve                                                                                        August 2016 – Present

* Communicate with Executive Officer and each Company Commanders to solve any IT equipment issues.

* Support of troubleshooting on any computer, printer, and any other login and user access issues.

* Operate and get trained on CPOF and Gateway equipment for Annual Training.

* Plan to deploy the MI sensitive items to unit.

* Work as Battalion Safety Officer for additional duty.

 

Brigade S6, U.S. Army Reserve                        May 2013 – July 2016

* Install Windows 7 on desktops and laptops for incoming Brigade users.

* Help on in-processing to create or transfer to Brigade from another unit

* Support troubleshooting or advising on internet connections, wireless printers, CAC login issues, and any issues related computers on government computers or personal computers.

* Perform installation of CAT 5 cables.

* Create, unlock, and manage user accounts in the Active Directory during Annual Training

* Perform cabling using CAT 6 on Catalyst 2960 Switch through patch panel during Annual Training.

* Perform configuring on Catalyst 3650G Switch to operate Division G6 owned Technet connectivity with Division G6 Team.

 

Platoon Leader, U.S. Army Reserve           May 2012 – Apr 2013

* Manage and supervise 15 – 20 Signal Soldiers to perform and train Signal equipment.

* Conduct initial counseling for expectation of Platoon Leader for each Soldier.

* Know and understand Soldiers goal, situation, and personal characters as much as possible.

* Issue Platoon level OPORD to Platoon Sergeant to conduct and complete trainings.

* Encourage Soldiers to pass schools and PT test.

* Lead by example in front of Soldiers.

* Learn and understand Signal equipment to manage from the Signal school at Fort Gordon, GA.

* Communicate with Commander and Executive Officer to perform the unit trainings.

 

IA Engineer, Booz Allen Hamilton     Feb 2016 - Present

* Manages Cybersecurity and Information Assurance (IA) programs for Army clients within designated laboratory environments.

* Provide support to portions of the Army vulnerability management and Certification and Accreditation (C&A) processes, including writing, reviewing, or verifying Plans of Action and Milestones (POA&Ms), evaluate the overall risk posed by vulnerabilities to Army missions, networks, and data, and make recommendations.

* Track Manpack and Rifleman Radios information system status, prioritize and plan for annual IA control compliance activities and validation, and collect and verify continuity of operations (COOP) and disaster recovery (DR) plans to validate compliance with mission assurance requirements and standards.

* Support the development of Cybersecurity education, training, and awareness to client personnel, as required.

 

IA Analyst, FCI                                                                                                            June 2015 – Feb 2016

* Support and advise the DISA Connection Approval Office customers.

* Review submitted packages for the government to grant Approval Authority to Connect (IATC/ATC) to the DoD network.

* Check the connection of routers, IDS/IPS, Firewall correctly and make sure customers use proper and approved equipment on Topology.

* Perform Connection Approval Process assessments of certification and accreditation (C&A) documentation, DIACAP, DSN-Voip Switch, and RMF packages on NIPR(SNAP) and SIPR(SGS GIAP).

 

Service Desk Technician, NetCentrics                                                                        Feb 2015 – June 2015

* Support about 23,000 end-users in Pentagon/Mark Center/Crystal City.

* Troubleshoot and advise on the Outlook, Java, Microsoft Software, CAC issues, and etc.

* Recover CAC credentials to read encrypted emails.

* Reset the user accounts password in the Active Directory.

* Ensure that for every call and/or reported event a ticket is created in both a timely and accurate manner.

* Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event

* Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested

* Enter all troubleshooting performed and, if applicable, the resolution

* Escalate tickets to the appropriate support group if required by warm transfer

* Create, manage, close Remedy (V 8.1) tickets.

 

NOC Technician, Bowhead                            Dec 2013 – Feb 2015

* Support operations within 2 data centers housing 100+ servers for an Army Knowledge Online.

* Configure the IP address, Gateway, Subnet mask on a Linux Server.

* Oversee monitoring software (IBM Tivoli / Cacti) to pinpoint issues with switches and server.

* Use a Remedy Ticketing System (Ver. 8.1) for ticket management and follow up.

* Retrieve NIPR and SIPR tapes for back-up and transport.

* Support rack and stack servers.

* Perform cabling using CAT5, CAT6, Fiber Optics, for the servers and switches.

* Troubleshoot and trace the network connection cables on the switches through the patch panels.